Privacy policy.

Effective date: 1st September 2025

Optrix Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website - www.optrix.uk

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Contact Form Data: Your name, email address, phone number, and any message you submit through our “Contact Us” form.

  • Technical Information: Standard internet log data (such as IP address, browser type, and pages visited) collected automatically by Squarespace.

  • Social Media Links: If you choose to interact with our Facebook, Instagram, or LinkedIn pages, those platforms may collect information in line with their own privacy policies.

2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries submitted via the contact form.

  • Provide you with information about our services.

  • Maintain and improve our website’s performance and security.

  • Comply with legal or regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (UK & EU GDPR)

We process your personal data on the following bases:

  • Consent: When you provide your details via our contact form.

  • Legitimate Interest: To respond to your enquiry and operate our business effectively.

  • Legal Obligation: Where we are required to comply with applicable laws.

4. Data Sharing and Storage

  • Our website is hosted on Squarespace, which may store and process your data on secure servers.

  • We may share your information with trusted service providers who help us deliver our website or services, but only where necessary and under data protection agreements.

  • If required by law, we may disclose your information to regulators or law enforcement.

5. Data Retention

We will keep your personal information only for as long as necessary to respond to your enquiry, provide our services, or comply with legal obligations. After this, your information will be securely deleted.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent (where processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are not being respected.

To exercise your rights, please contact us using the details below.

7. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the security of information transmitted via the internet.

8. Third-Party Links

Our website includes links to social media platforms (Facebook, Instagram, LinkedIn). Please note that clicking on these links may allow those platforms to collect data about you. We are not responsible for the privacy practices of these third-party sites and recommend you read their privacy policies.

9. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help the site function properly, remember your preferences, and improve your browsing experience.

Types of Cookies We Use

  • Essential cookies – Required for the site to work (set by Squarespace).

  • Analytics cookies – May be used (e.g., Google Analytics) to understand how visitors use our site.

  • Social media cookies – May be set when you click links to platforms like Facebook, Instagram, or LinkedIn.

Managing Cookies

When you first visit our site, you’ll see a cookie banner where you can accept or manage your preferences. You can also control cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Optrix Ltd
Email: support@optrix.uk
Address: 7 Fairlinch Close, Winchester, SO22 6GN
Company number: 16662689